Return & exchange

Exchanges Policy

Before you Exchange a Heritage Box product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from the other.

In spite of these variables, at Heritage Box, we stand behind the quality of our products. Please note that Exchange will only be made on the damaged products caused during the delivery.

We offer only exchange. The customer must initiate the exchange request via email at hello@heritageboxindia.com  within 2 days of receiving the goods.

1. The goods must be sent back in their original state, with intact tags.
2. We do not accept exchanges on custom-made pieces / bulk products. 
3. Items sold under discounted price cannot be exchanged.

Exchange: The exchange courier will be booked by the Heritage Box, the proof of delivery damage should be emailed tohello@heritageboxindia.com , the process must be made within 15 days of delivery.

Cancellation Policy: Once the order is shipped from our warehouse, cancellation and refund is not possible. 

Please note that the order fulfillment timeline does not include unforeseen and not in our control delays in the event of a natural disaster, war, calamity or epidemic. In such circumstances, your order will be processed and dispatched after our production and supply chains resume smoothly when any of the above events have passed.

No exchange on Sale/Discounted Products.