Shipping & payments

Shipping & Payment

We ship through registered and trusted courier partners for orders within India as well as overseas. For shipping timelines, please refer to the product descriptions page for each product.

*Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.

*For sale related policies, please refer to our Sale T&C's

**On all domestic or international orders, shipping rates will be directly communicated to the customer by the Heritage Box team.

DOMESTIC SHIPPING:

• We offer free shipping for all domestic orders above INR 3,000.
• For orders under INR 3,000, shipping and handling rates vary based on the product size and volume, the packaging required and the shipping destination. The final shipping and handling charges can be seen at checkout after providing the shipping address.
• The deliveries are dispatched to the shipping address recorded at checkout.
• All orders are processed from our warehouse in Tardeo, Mumbai.
• Free shipping does not apply to furniture and chandeliers

INTERNATIONAL SHIPPING:

• We offer free shipping for all international orders above INR 15,000.
• Duties & Taxes for international orders are not included in your order and are applicable over and above the shipping charges paid at checkout.
• The deliveries are dispatched to the shipping address recorded at checkout.
• Most countries charge duties on imported items which are levied at the time of port entry, and they vary based on the destination country and the products imported.
• Customers are to pay the applicable duties and taxes directly to the shipping agency at the time of order delivery. If a customer refuses to pay these charges and therefore delivery is not possible, no refunds will be entertained. You may refer to our Return & Exchange Policy for more details.
• All orders are processed from our warehouse in Mumbai, Maharashtra, India

TRACKING AND DELIVERY:

• Post shipping, the details of tracking number and information of the shipping agency will be shared via email/message.
• Please ensure the complete shipping address including zip code and a mobile number to ensure hassle free delivery.
• In case of failure to deliver due to incorrect details, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.

MODES OF PAYMENT:

1. Eligibility for Refunds:

• Refunds may be issued for products or services that meet the following criteria:
  • The product or service is defective or damaged upon receipt.
  • The product or service does not match the description provided on our website.
• Refunds will not be issued for the following reasons:
  • Change of mind or personal preference.
  • Failure to use the product or service due to compatibility issues.
  • Delayed delivery is caused by factors beyond our control (e.g., shipping delays, customs clearance).

2. Refund Process:

• To request a refund, please contact our customer support team at hello@heritageboxindia.com within 24hrs of receiving your order.
• Provide your order number, the reason for the refund request, and any supporting documentation or evidence.
• Our customer support team will review your request and may request additional information if necessary.
• Once your refund request is approved, we will initiate the refund process. The method of refund may vary depending on the original payment method used for the purchase.
• Please allow 4-5 business days for the refund to be processed and reflected in your account.

3. Exceptions:

• Certain products or services may have specific refund policies or restrictions. Please refer to the product description or terms of service for more information.
• Digital products, downloadable content, or services that have been used or accessed may not be eligible for refunds unless they are found to be defective.

4. Contact Us:

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at hello@heritageboxindia.com

5. Changes to This Policy:

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.